Refund Policy

Last updated: October 15, 2025

At Khatkar Manufecturing and Trading PVT LTD, we are committed to providing our clients with high-quality wood products and services. Our refund policy is designed to be transparent and fair, reflecting the nature of our products.

Custom Woodworks

Custom woodworking projects are built to your specific requirements and involve significant material and labor costs.

  • Initial Deposit: The initial deposit paid to commence a custom project is non-refundable. These funds are used to source materials and begin the design and build process.
  • Order Cancellation: If you choose to cancel your custom order after work has begun, any payments made up to that point are non-refundable.
  • Final Sale: Once completed and delivered, custom woodworks are considered final sale and are not eligible for a refund or exchange, unless there is a clear manufacturing defect.

Readymade Furniture

Our policy for readymade furniture covers items purchased from our existing inventory.

  • Returns: We accept returns for readymade furniture within 14 days of delivery, provided the item is in its original, unused condition and packaging.
  • Return Shipping: The customer is responsible for all return shipping costs.
  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund.

Firefood (Firewood)

Due to the nature of firewood as a bulk, consumable product, our policy is as follows:

  • All sales are final: Once firefood has been delivered, we cannot accept returns or offer refunds.
  • Order Cancellation: You may cancel your firefood order for a full refund at any time *before* the delivery truck has been dispatched from our facility.

How to Request a Refund or Return

All refund or return requests must be submitted in writing via email. Please provide your order details and a clear explanation of the reason for your request. Our team will review the request and respond within 7-10 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us: